【Refund Policy】 – The Silent Upgrade

At The Silent Upgrade, due to the nature of our digital content, we generally do not offer refunds. However, we may consider individual cases under the following circumstances:

1. Incorrect or Duplicate Charges
If you were charged an incorrect amount or charged more than once for the same order, we will issue a refund for the relevant amount. Please contact us with the payment date, method, amount, and order number for verification.

2. Non-Delivery or Technical Issues
If a purchased digital product is not delivered, or if you are unable to access it due to clear technical errors, we will review the issue and provide a refund or alternative support.

3. How to Request a Refund
To request a refund, please contact us within 7 days of your purchase and include the following information:

Your full name
Order number
Date of purchase
Reason for refund

We will respond within 3 business days after reviewing your request.

4. Non-Refundable Situations
Refunds will not be granted in the following cases:

Cancellations due to personal reasons
Digital content that has already been viewed or downloaded
Problems clearly caused by user error

5. Policy Updates
This refund policy may be updated without prior notice. Please refer to this page for the latest information.

Note: Due to the digital nature of our services, we do not accept physical returns.

Last Updated: June 2025
Administrator: The Silent Upgrade Operations Team